Une citation de Toyota extraite du document lean primer by Larman and Vodde

“If we try to simply get everyone to the current standard you are missing opportunities to get better. You are not taking into account how times are changing. There has to be lots of flexibility in allowing creativity along the way… Standards are not developed and then communicated from headquarters to all the plants. Rigid standards will only kill kaizen… It is yokoten every time—share best practices.

…We must let individuals from plants decide what they will do to fix their problems and close gaps. We cannot have someone from corporate saying you need to do X, Y, Z, because this is completely contrary to Toyota problem solving.” [LH08]